We aim to process all orders within 1–3 business days.

Once shipped, standard delivery typically takes 5–8 business days, depending on your location.

Processing and delivery times are estimates only and apply to business days. Orders may take longer to process during holidays, promotional events, periods of high order volume, severe weather, or circumstances beyond our reasonable control.

Once your order has been shipped, you will receive a confirmation email with tracking information.

We currently ship within the United States only.

• Enjoy free standard shipping on all U.S. orders of $50.00 or more.
• Orders under $50.00 ship for a flat rate of $7.95.

Shipping rates are subject to change without prior notice.

We currently ship to addresses within the United States only.

If you have any questions about shipping, please contact us at support@rgooddog.com.

We stand behind our products with a 90-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase, please contact our Customer Support team within 90 days of delivery at support@rgooddog.com.

We'll review your request and, where appropriate, provide a refund, replacement, store credit, or another suitable resolution at our discretion.

At this time, RGoodDog LLC does not require customers to return products to receive assistance under our 90-Day Money-Back Guarantee.

In certain circumstances, we may request your order number, photos of the product, packaging, or other information to help us evaluate your request.

If your refund request is approved, your refund will be issued to the original payment method used for the purchase.

Depending on your financial institution, refunds typically appear within 5–10 business days after they have been processed.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@rgooddog.com.

To help us resolve the issue as quickly as possible, please include your order number along with photos of the product, packaging, and shipping label, if applicable.

We'll work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

If your package appears to be lost, significantly delayed, or marked as delivered but you have not received it, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the issue and determine the appropriate next steps. While we cannot guarantee the outcome of a carrier investigation, we'll do our best to help resolve the matter promptly.

If you have any questions about shipping or refunds, please contact us:

RGoodDog LLC
support@rgooddog.com